Hoco Warranty

Hoco Warranty

 

Hoco Official is pleased to offer quality watches with a comprehensive warranty to ensure our customers’ total satisfaction.

 

Warranty Duration:

Our watches come with a 12-month warranty against manufacturing defects and operational failures, valid from the date of purchase.

 

Warranty Coverage:

The warranty includes:

 

• Defects in the watch mechanism.

• Manufacturing faults in the dial or case.

• Operational issues arising under normal use, following the instructions in the user manual.

 

Warranty Exclusions:

The warranty does not cover:

 

• Damage resulting from improper use, accidents, or negligence.

• Natural wear and tear, including scratches on components and discoloration of materials.

• Water damage, except for watches specified as water-resistant.

 

Warranty Claim Procedure:

If you need to activate the warranty, please send the following information to our official support email at support@hocoofficial.com:

 

• Order number.

• Detailed description of the problem.

• Proof of purchase.

 

Our team will review the information and provide guidance on the next steps, including how to send the product for analysis if necessary.

 

Maintenance and Care:

To maintain the quality and functionality of your Hoco watch, follow the maintenance and care recommendations provided in the user manual.

 

Note: The above warranty procedures apply for watches purchased directly from our website. If you have purchased your product from other stores, please contact the seller directly to request warranty service.